PAGCOR Guide On Responsible Online Gaming

Prioritize well-being with PAGCOR's responsible gaming guide. Learn to set limits, self-exclude, recognize problem signs, and access local support.

Responsible Gaming: A PAGCOR Guide

The rise of online gaming in the Philippines has brought with it an increased focus on player safety and well-being. As the primary regulator of the gaming industry, the Philippine Amusement and Gaming Corporation (PAGCOR) has made responsible gaming a core part of its mission. Beyond simply licensing operators, PAGCOR ensures that its regulated online gaming sites implement programs and tools to help players manage their habits and seek help if needed. Responsible gaming isn't just a set of rules; it's a commitment to ensuring that gaming remains a form of entertainment and never becomes a source of harm.

This comprehensive guide will help you understand the key principles of responsible gaming as championed by PAGCOR. It will cover the practical tools you can use, how to recognize the warning signs of a potential problem, and where to find support resources right here in the Philippines.

Setting Limits: Your First Line of Defense

The most effective way to practice responsible gaming is to be proactive and set limits before you start playing. PAGCOR requires its licensed online platforms to offer these tools, giving you full control over your gaming activity.

Deposit Limits

A deposit limit allows you to control how much money you can add to your casino account over a specific period—be it daily, weekly, or monthly. Once you reach your set limit, you will be unable to deposit any more funds until the period resets. This simple yet powerful tool ensures you stick to your budget and avoid chasing losses.

Loss Limits

This feature lets you set a maximum amount you are willing to lose in a given timeframe. If your losses reach this threshold, you will be prevented from placing further bets. This helps prevent the dangerous cycle of "chasing losses," where players try to win back lost money, often leading to bigger financial problems.

Time Limits

Time limits, also known as session limits, allow you to control how long you play. You can set a timer that will automatically log you out or send you a notification once your designated time has elapsed. This is crucial for maintaining a healthy balance between gaming and other life activities.

Setting these limits is not a sign of weakness; it is a sign of a strong, disciplined player who prioritizes their well-being. PAGCOR's new "education framework" for the gaming industry emphasizes player education on the financial and psychological risks of gambling, with these tools being a central part of that initiative.

Self-Exclusion: A Formal Step Towards Control

For players who feel they are losing control of their gaming habits, self-exclusion is a critical tool. PAGCOR's Player Exclusion Program allows individuals to voluntarily bar themselves from all regulated gaming venues, both land-based and online.

How Self-Exclusion Works

PAGCOR has a formal process for self-exclusion. A player can apply to be excluded from all PAGCOR-licensed casinos for a specified period, typically for a minimum of six months. Once approved, the exclusion is irrevocable for that initial period, meaning you cannot change your mind and re-enter a casino or log in to a gaming site. If a person tries to bypass their exclusion, any winnings they may have will be forfeited.

Family Exclusion

PAGCOR also allows immediate family members (spouses, children over 18, or parents) to file for the exclusion of a loved one who they believe is a problem gambler. This offers a vital support mechanism for families impacted by gambling addiction.

While the program is robust, some players have noted that its implementation on all online platforms is not always seamless. It is a work in progress, and PAGCOR is continuously working to improve the system and ensure all licensees comply with the mandatory self-exclusion rules.

Recognizing the Signs of Problem Gambling

Understanding when gaming transitions from a harmless hobby to a potential problem is the first step towards getting help. Problem gambling is not just about losing money; it's about the negative impact it has on your life. Here are some key warning signs to look out for, based on insights from PAGCOR and responsible gaming advocates:

• Increasing Obsession: You find yourself constantly thinking about gambling, planning your next session, or how to get more gambling money.
• Chasing Losses: You feel a compulsive need to bet more to win back money you have lost, creating a vicious cycle of debt.
• Lying and Secrecy: You hide your gaming from family and friends, or lie about the amount of time and money you spend on it.
• Irritability and Restlessness: You feel restless or irritable when you try to cut down on or stop gambling.
• Financial Instability: You are using money meant for bills, rent, or daily necessities for gambling, or you have started borrowing money to support your habit.
• Neglecting Responsibilities: Your gambling is negatively affecting your work, school, relationships, or other important life responsibilities.

PAGCOR's new education framework, in collaboration with NGOs, aims to raise awareness about these signs so that players and their loved ones can identify and address a problem early.

Accessing Support and Resources

If you or someone you know is showing signs of problem gambling, it's crucial to seek help. PAGCOR works with various support groups and facilities to provide assistance.

• PAGCOR RG Helpline: The Philippine Amusement and Gaming Corporation has a dedicated 24/7 responsible gaming helpline. You can call their hotline to speak with a trained professional who can provide guidance and information on available support. The number is (02) 8538 9090. You can also email them at ResponsibleGaming@pagcor.ph.
• Gamblers Anonymous Philippines: This is a fellowship of individuals who have a desire to stop gambling. They offer a 12-step program and peer support meetings, providing a safe and non-judgmental environment for recovery. You can find contact information and meeting schedules on their website or social media pages.
• Professional Help Centers: PAGCOR has partnered with several rehabilitation centers and mental health facilities, such as the Life Change Recovery Center and Bridges of Hope, to assist those with gambling-related concerns.

Remember that seeking help is a sign of strength. The journey to recovery is possible, and resources are available to help you or your loved ones regain control and live a life free from the negative consequences of problem gambling.